Exceptional service shines through as flyer praises Vistara for handling delay

In the midst of the recent surge in social media chatter about airport and flight services, a passenger took to X to share his experience with  Vistara’s UK 963 flight, highlighting the airline’s exemplary handling of a significant delay. The passenger, who goes by @Akshay001, narrated a detailed account of his ordeal in a thread of posts, beginning with the revelation that his Vistara flight was delayed by a staggering six hours, with over three hours spent inside the plane waiting on the runway.“First, 100/100 on honest communication, what’s in their hands and what’s not, apologizing profusely, smile on their face.”He also commended Vistara for ensuring that air conditioning and ventilation systems ran throughout the ordeal. Despite the inconvenience, the airline did not compromise on the quality of service during the extended wait.With 5.1k views, the appreciation did not stop there, many users flocked to the platform to express their own fair share of love and support. One of them wrote, “My favourite is @airvistara.. hope they would keep up the great work..”

The next lines read, “Food service ran for 45 mins to an hour, then some external safety drill, then something else.” This approach, described as the “simple Indian show-honest-effort-hack”, aimed to reassure passengers that efforts were being made to resolve the situation.A second added, “That’s why it’s worth to fly with them. Weather condition none of us responsible, but this service & there communication that what you need in such situation … good luck #airvistra”. The passenger concluded the tweet thread with a shoutout to specific Vistara staff members, namely Shreshtha, Nikitha and Jyoti, who were on the flight that day. Describing them as “true rockstars”, the passenger acknowledged the challenges faced by airline staff.X user Akshay Chaturvedi was all praises for Vistara even after his flight got delayed by six hours. Yes, you read that right. Chaturvedi shared how the airlines handled the 'mini crisis' and attended to all the passengers with a smile on their faces.Chaturvedi, in his tweet, wrote, "First, 100/100 on honest communication, what’s in their hands and what’s not, apologising profusely, smile on their face. Second, ACs/ventilation on throughout, not even for a second trying to cut corners from their standard brand experience is." (Also Read: Surbhi Chandna slams Vistara for ‘mentally torturing’ her, says the staff is ‘incompetent’)He also added that the passengers were served food every 45 minutes to an hour, and they were also taught about the external safety drill.Akshay Chaturvedi took to X to share about his experience with Vistara airlines after his flight was delayed by six hours.