In the United States, Yellow.ai uses 30% of the worlds generative AI bots.

According to Yellow.ai cofounder and chief executive Raghu Ravinutala, India Inc. is adopting GenAI as a chance to boost revenues, generate business leads, and provide sales help, while markets like the US are mostly employing them for customer care in an effort to minimize expenses.In India, generative artificial intelligence is becoming more widely used for customer engagement.For example, the conversational AI startup Yellow.ai had roughly 30% of its 120 GenAI bots deployed for enterprises globally this fiscal year in India.Take Your Tech Game to the Next Level with High-Value Skill Courses: Course Website: IIM Kozhikode, IIMK Advanced Data Science for Managers Product Management at Indian School of Business (ISB) Visit..According to Yellow.ai cofounder and chief executive Raghu Ravinutala, India Inc. is adopting GenAI as a chance to boost revenues, generate business leads, and provide sales help, while markets like the US are mostly employing them for customer care in an effort to minimize expenses.Yellow.ai was established in Bengaluru in 2016 and is supported by a number of investors, including Lightspeed Venture Partners, Salesforce Ventures, Westbridge Capital, and Sapphire Ventures. According to Tracxn, it has raised over $102 million in fundraising thus far.Using the GenAI chatbot of the San Mateo, California-based startup, Bajaj Auto Finance has produced over 100 leads for its clients, while Ravinutala mentioned that a major non-banking lender received over 400 applications for auto loans. Using the GenAI assistant, a well-known two-wheeler manufacturer sold motorcycles worth approximately Rs 1 crore on the first day of sales, while a well-known financial institution obtained prospective clients or sales leads valued at approximately $100 million.

According to Ravinutala, Yellow.ai plans to go public in the US by 2026 or 2027, when the market is anticipated to bounce back from the present cyclical slowdown. This year, the company hopes to earn a profit.In terms of platform ARR (annual recurring revenue), Q4 (the quarter that ended in January) is the biggest quarter we have ever had for India, and the country is also leading in terms of the adoption of GenAI on the Yellow.ai platform, according to Ravinutala.The business anticipates a more than 60% growth in the Indian market the next year, with $20–30 million in revenue from the country and a $60–70 million run rate for worldwide revenue overall. Its current global sales run rate is $30–40 million, with an annual growth rate of 60–70%. It anticipates quadruple sales in FY25.Adobe's research indicates that the majority of Indian companies are reducing their marketing and customer experience budgets; of those, 42% have already done so, and 37% want to do so in the upcoming year. In these domains, nearly 60% intend to use GenAI. Growth potential for Yellow.ai have been created by the global macroeconomic slump combined with companies' growing eagerness to use GenAI. Customers are searching for ways to save expenses, and our main selling point is that we can reduce costs and provide better customer service by replacing.According to Ravinutala, the company has also been able to proceed with a methodical approach to hiring and personnel strength thanks to automation and efficiencies from GenAI. In early 2023, the corporation made around 13% of its personnel reductions. Approximately 570 of its 680 employees are based in India. "We don't see this (employee strength) going to 1,000–2,000 over the next few years," stated Ravinutala.