Banks await RBI nod on KYC challenges at Paytm before moving business

Digital payments player Paytm is awaiting the Reserve Bank of India’s (RBI) approval to start moving its settlements business from Paytm Payments Bank to other lenders. But issues around KYC (Know Your Customer) of the accounts could be a major hiccup holding up the process. Two senior bankers in the know told ET that given Paytm was involved in issues around KYC of its user base in the past, bankers are looking for directions from the RBI before taking on the business. KYC is a process that requires a potential customer to submit original identity documents to a bank before being able to access its services.

The central bank allows digital KYC through video verification. “We have to be careful about who we are doing business with. In this case, we need to be sure of the KYC of the merchants as well as the customers, so the central bank will need to take a call on that,” one of the bankers said. This will take time, and the banking regulator will only take the call after detailed consideration and thorough scrutiny of its own. The actual number of proper KYC-ed users of Paytm will be scrutinised too, the bankers added.

The RBI did not respond to emailed queries from ET. On January 31, the RBI asked Paytm Payments Bank to stop offering basic banking services from February 29. It has effectively asked its customers to move all their funds from the payments bank or use up their available balance.The language and the directive from the banking regulator came as a shock to the banking and fintech industry. Several industry insiders said that coming back from this situation might be a huge challenge for the bank promoted by Paytm founder Vijay Shekhar Sharma.