Paytm asks merchants to link QRs to other banks’ accounts

Following the Reserve Bank of India’s (RBI’s) strictures on Paytm Payments Bank (PPB) last week, Paytm has directed its field sales executives to migrate merchant QR codes from their existing PPB accounts to accounts with other banks. For example, Manoj Kumar, who works for a retail chain ‘More’ in Indirapuram, Ghaziabad, said that representatives of the fintech major asked them to move the store’s funds from PPB to other bank accounts before February 29.

The process has started over the weekend itself and the fintech major is trying to sensitise as many merchants as possible before the deadline of February 29 to ensure that their business transactions can continue unhindered. “We have been asked to migrate as many QRs as possible to alternate bank accounts by the end of the month,” said area sales executives Fe spoke to. This comes against the backdrop of panic that has spread among a section of merchants. As per a survey of 5,000 retailers on Paytm by Kirana Club, 68% of the respondents said that they have decreased their trust on the firm since RBI’s announcement.

While merchants need to shift their PPB accounts, the good news is that the QR code, soundbox or card machine will not require any physical changes, the company confirmed. “In instances, where our associate PPB operates as a back-end bank, these services can seamlessly be transitioned to other partner banks. This means that for our merchant partners, there will be no disruptions, no need to revisit existing setups, and no additional effort,” said a company spokesperson.